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Terms & conditions

Tee bookings & membership terms


  • All tee time bookings must be made online and in advance. Anyone arriving without a confirmed booking will not be permitted onto the course.
  • Maximum 3 to 4 players per tee time (depending on venue).
  • Due to exceptional demand, we require a minimum of 24 hours notice to reschedule a tee time.
  • Please arrive no earlier than 15 mins before your tee time.

Tee bookings & green fees

Payment & booking confirmation

  • All golfers must pay a green fee or have a valid membership to access the courses.
  • We advise all golfers to book a tee time in advance. You may either book a tee time online or by calling the venue.
  • When you book online your card will be charged the full amount at the time of booking.
  • All players are required to check in at reception before play.
  • You must present your booking confirmation on arrival – please print or present on your mobile device. We will not allow entry to the course without a valid booking confirmation.
  • Please be aware we operate course marshals who will also request sight of your online booking confirmation or payment receipt.
  • Junior golfers aged 16 years or under play for free, when accompanied by a Loyaltee Pay & Play, Loyaltee 1 Month or Loyaltee 12 Month member. Please book your tee time online as normal then call 0208 876 3205 and our Golf Team will add the junior golfer/s to your tee time. Standard rate green fees apply at all other times. We advise that junior golfers should be accompanied by an adult on weekend mornings.

Unable to make your booking, or want to make changes?

  • If you are unable to make your tee time please call the golf venue and we will be pleased to reschedule your original booking to another day. Please do not email as we may not see it before you are due to arrive. We require a minimum of 24 hours notice to amend or reschedule a tee time.
  • Your new tee time must be within 2 months of the original booking and within the same price band (e.g if your original tee time was within our ‘Twilight’ price band, your new tee time must also be in this price band).
  • You must call us a mimimum of 24 hours in advance of your original booking to notify us if you are unable to make your tee time. We are unable to reschedule tee times if we have not received notification in advance.
  • We will only reschedule your original tee time once – we are unable to make further changes to a tee time that has been previously rescheduled.

Can I get a refund?

  • We are unable to issue refunds once your online tee time or green fee is confirmed/paid.
  • Refunds are only issued in the event of course closure made by management, due to unsafe conditions or emergency maintenance.

What happens if I book/pay online and some of the players in my tee time are unable to make it on the day?

  • Partial refunds will not be issued if less golfers arrive on the day of play, however we will be pleased to reschedule your complete booking to another day within 2 months of the original booking. Please call your golf venue to reschedule your tee time.
  • The alternative time/date must be the same price band as the original booking.

What happens if it’s raining or the weather is unfavourable?

  • We do not offer refunds for unfavourable weather.
  • If management are required to temporarily close the course due to emergency maintenance or unsafe conditions (these conditions will be defined by the Company), we will contact you to issue a refund or reschedule your tee time to the equivalent value of your original booking.
  • In the event that lightning stops play you may either resume your round when safe to do so, or we will reschedule your tee time to the equivalent value of your original booking.

Loyaltee 12 Month membership

  • This package is offered for a minimum of 12 months. Members can pay either by annual subscription in advance, or pay monthly by Direct Debit. For granting this credit, members pay an additional 10% charge which is incorporated in the Direct Debit payments.
  • Direct Debit payments will continue beyond 12 months until such time as you advise us in writing of your intention to cancel. Please notify us at least 14 days before your Direct Debit due date in writing to the club where you joined. Members are advised to take steps to cancel their direct debit thereafter.
  • In exceptional circumstances, e.g. injury or pregnancy, you may be allowed to defer your membership for an agreed period (up to a maximum of 6 months). This request must be to your club, in writing, stating the reason for deferral and including supporting medical evidence. We reserve the right to decline your application, or apply an administration fee. Any such period spent deferred will not form any part of any agreed minimum number of payments.
  • During your first 12 months, you can transfer your Direct Debit membership to a friend or relative who can then take over the remainder of your existing membership. Your cancellation fee would then be waived. A nominal administration charge of £25 for the transfer will be made to the new member. Please contact the club for a transferral form.
  • All members are required to show their membership card at reception. A photograph will be required on joining for identification purposes. Members will be refused free entry into Loyaltee 12 Month activities without a valid membership card. Membership cards are non-transferable and must only be used by the main cardholder. Only the cardholder can make bookings.
  • Certain activities under the Loyaltee 12 Month membership require prior booking to guarantee availability. A booking receipt will be provided at reception for all bookings, random checks may be taken so please retain your receipt.
  • Tee times for all Loyaltee 12 Month bookings must be adhered to. As a result, if you attend at a later or earlier time than booked you may be refused entry onto the golf course until the next available tee time.
  • Please make every effort to advise the club if not attending a tee time. This will allow other customers to utilise the space. Members who do not attend booked a tee time without 48 hours prior notice will be charged the current cost of the missed activity.
  • Members will be charged the full visitor green fee cost of a tee time if you fail to attend and without giving at least 24 hours notice to cancel your booking. Invoices will be payable within 30 days from the date of issue.
  • Use of other Glendale Golf courses. All Loyaltee 12 Month members benefit from free use of all other courses in the Glendale Golf group. Please note that use of this benefit is subject to a maximum of 1 round per course per month throughout the year. Use of the members ‘home’ course continues to be unlimited. The ‘home’ course is the golf course at which the member is registered and pays their membership subscription to.
  • Public Holidays. Please note that use of our golf courses on Public Holidays is not included as part of 5-Day Membership for Loyaltee 1 Month or Loyaltee 12 Month members.
  • You must use all equipment and facilities in an appropriate manner and give safe regard to your own health and safety and that of others.
  • We will write to inform you a minimum of two weeks before the introduction of any price increase. Please inform us if your personal details change e.g. address, telephone number, e-mail.
  • Membership prices are reviewed on an annual basis.
  • We reserve the right to withdraw all or any part of our facilities for any periods where we require them for private events or in connection with repair, alteration or maintenance work.
  • We accept no liability for lost or stolen goods whilst on our premises unless as a direct result of our negligence. Property stored in lockers is at your own risk. Cars parked in the car park and all contents in them are your responsibility and we will not accept any liability for loss or damage to them.
  • It is the responsibility of the member to ensure they use the facilities provided under this agreement. Glendale Golf takes no responsibility for non attendance and as such refunds will not be issued due to non attendance.
  • Members must comply with conditions of use displayed throughout the club relevant to each activity.
  • Glendale Golf reserves the right to adjust or amend the terms and conditions as necessary without prior notice. Members are requested to adhere to the terms and conditions of use. These may vary from time to time within the centre of choice.
  • We reserve the right to cancel a membership if these conditions are not adhered to.

Golf society bookings


  • A golf society booking is for a minimum of 12 players.
  • Societies must be booked in fourballs. The Club reserves the right to pair-up golfers on the day.
  • The Customer agrees to take full responsibility, and reimburse the Club, for the cost of repair arising from any damage to the property, contents or course and grounds by the players in their golf society.


  • All bookings require a deposit of £5 per person to be paid at the time of booking. If the event occurs less than 14 days from booking then full payment is required at time of booking.
  • Tee times will only be guaranteed upon receipt of a deposit and signed booking form. The Club reserves the right to cancel any booking without liability in the event of non-payment of a deposit.
  • Deposits are non-refundable except in accordance with the Cancellation policy below.


  • We will contact the customer to confirm the number of attendees 7 days prior to the event. The full invoice amount (less deposit) will be payable on the day of the event for the amount of players confirmed 7 days prior to the event. A reduction in the invoice amount will not be offered for a shortfall of numbers on the day of the event.
  • If more attendees arrive on the day of the event than confirmed 7 days prior to the event, then each additional player will be charged as per the agreed amount, subject to availability.
  • We reserve the right to reschedule the event if the attendance differs significantly from the number of attendees confirmed at the time of booking.


  • Cancellation charges are outlined below.- a. 7 days or more prior to the golf event – All deposits lost or event transferred to a future date.- b. Within 7 days prior to golf event – Full balance payable.
  • We will not be liable to offer a reduction or refund part or full in the event that weather affects your event.
  • We reserve the right to cancel the event due to course closure for any reason. This does not include course closure due to weather, unsafe ground conditions or essential maintenance following poor weather or other reasons outside of our control. In the event that course closure is due to planned maintenance work, then a refund or alternative date will be offered.


  • For all bookings payment of the balance is to be made in full no later than the day of the event prior to the first tee time.
  • We are not liable to offer reductions or reimbursement in the event that weather affects your golf day in any way whatsoever excluding section 14.
  • The Customer agrees to take full responsibility, and reimburse us for the cost of repair arising from any damage to the property, contents or course and grounds by the players in their golf society.
  • All prices quoted include VAT unless otherwise stated.

General terms




This website is operated by Glendale Golf. Throughout the site, the terms “we”, “us” and “our” refer to Glendale Golf. Glendale Golf offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Glendale Golf, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Glendale Golf and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Attwood House, John Comyn Drive, Worcester , WOR, WR3 7NS, United Kingdom.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at info@glendalegolf.co.uk.